CIOs know that for a successful project it is not enough to simply choose the right software package, but a complete service offering that provides more than just assistance before and after deployment.
e-Cervo helps you integrate digitization, EDM and document production management tools into your business processes and your existing environment, in order to ensure that your team can use them effectively and to continue to improve over time.

e-Cervo’s expertise contributes to facilitate the deployment of your software solution and make it ready-for-use quickly, train users and administrators, and support you in your ongoing success.

Expertise of a specialist in document management who accompanies you in your success.

Because our software solutions are known for their performance and adaptability, we have enriched our knowledge by taking into account processes and practices of our customers in a wide range of industries. e-Cervo may be your guide throughout the different implementation phases of your project. At your side, we help you taking the right decisions for an optimal performance.

Professional services

We provide specific assistance throughout the life cycle of your system.

Digitization and EDM :
- Audit of your information system and analysis of your document needs
- Modeling of flows and documentation circuits
- Development of guidance
- Installation and setup of the solution on the server and scanning devices
- Project management and follow up
- Customization according to Corporate Design or company logo
- Specific developments and / or integration in existing business application
- Deployment and production set up

Office and production printing:
- Audit of your document production
- Modeling of flows and documentation circuits
- Installation and setup of the solution on the server and scanning devices
- Project management and follow up
- Modeling of print flows
- Set up of routing rules
- Specific developments and / or integration in existing business application
- Deployment and production set up

Training
Because the creation of an EDM project or the centralization of document production requests coaching within the organization, we conduct trainings to all users.

- Use and administration of solutions
- Transfer of skills for the development around the solution
- Delivery of user manuals for each user profile

Technical support
In order to ensure users the continued operation of the solution, our team supports:
- the corrective and preventive maintenance
- the support and remote administration
- the technical assistance (by phone, email, remote administration)